Legal

Terms of service

Last updated 15 Nov 2026

These terms are a contract between Signal Solutions Ltd ("we", "us"), registered in England and Wales with company number 12478841, registered office Sentinel House, Ancells Business Park, Harvest Crescent, Fleet, Hampshire GU51 2UZ, and the organisation that opens a RAMSdoc account ("you"). By creating an account or using RAMSdoc you agree to them. If you are accepting on behalf of an organisation, you confirm you have authority to do so.

1. The service

RAMSdoc is software for creating, checking, sharing and managing health and safety documents, including risk assessments, method statements, COSHH assessments, permits to work, briefings and incident reports, through a web app, a mobile app, an API and a Claude connector. We'll provide the features of the plan you subscribe to, as described on our pricing page and in the help centre. We may improve or change features; we won't materially reduce what your plan includes during a paid period without telling you.

2. Your responsibilities — please read this one

RAMSdoc helps you produce safety documents. It does not make you compliant, and it is not health and safety advice.

  • A competent person must review and approve every document before it is used. Content produced by the AI features is a draft. It may be incomplete or wrong. Our AI assessment is a tool to help your review, not a substitute for it. The person who approves a document in RAMSdoc is responsible for its content.
  • You remain responsible for complying with the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, CDM 2015 and every other law that applies to your work.
  • You are responsible for the accuracy of the information you put in, including worker competencies, site details and incident reports.
  • Weather alerts, regulatory updates and expiry reminders are provided to help you. They may be late, missing or wrong. Do not rely on them as your only check.
  • Keep your account credentials secure and tell us straight away if you think they have been compromised. You are responsible for what is done under your users' accounts.

3. Your content and data

You own the documents and data you put into RAMSdoc. You give us a licence to host, process, display and back it up to provide the service, and to produce anonymised, aggregated statistics that cannot identify you, a person or a document. You are the data controller for personal data in your content and you confirm you have a lawful basis for it — in particular for the names, signatures, locations and competency records of your workers and contractors. We process it as your processor under our privacy policy, which forms part of these terms. You can export any document as a PDF or Word file while your account is active.

4. Acceptable use

Don't use RAMSdoc to break the law, infringe anyone's rights, upload malicious code, probe or disrupt our systems, resell the service without our agreement, or build a competing product by copying it. Don't share a single user's login between people. We can suspend accounts that breach this section.

5. Trials, plans and payment

  • New accounts start with a free trial. At the end of the trial you choose a plan or your account becomes read-only. Your content is kept, and site records (sign-offs, check-ins, incident reports and open permits) keep working.
  • Plans are billed monthly in advance, or annually where we've agreed that with you, in pounds sterling, plus VAT where it applies. Payment is by card through Stripe.
  • Plan limits (users, documents, AI credits) are shown on the pricing page. Unused monthly AI credits do not roll over. Extra credits can be bought and don't expire while your subscription is active.
  • Plan changes, up or down, take effect immediately and the charge is adjusted pro rata.
  • You can cancel at any time from Settings → Plan and credits. Access continues to the end of the paid period. We don't refund part-periods except where the law requires.
  • We may change prices with at least 30 days' notice; changes apply from your next renewal.
  • If a payment fails we'll retry and email you. If it remains unpaid after 14 days we may suspend the account.

6. Subcontractor submissions and public pages

Some features let people outside your organisation interact with RAMSdoc without an account: clients reviewing a document you send them by link, workers signing a briefing from a QR code, members of the public reporting a concern, and clients viewing a project link. These people are bound by section 4 of these terms when they use those pages. You are responsible for the information you make available to them.

7. Claude connector

The Claude connector acts as the user who authorises it, with that user's permissions. Rate limits apply. We may change the connector with reasonable notice.

8. Availability and support

We aim for the service to be available at all times but don't guarantee it. We'll give notice of planned maintenance where we can. Support is through the help centre and by email; Enterprise plans may have additional support terms in writing.

9. Intellectual property

We own RAMSdoc, the hazard and control library, the templates and everything else about the service other than your content. You may use the library and templates within your documents, including documents you export and share. You may not extract or republish the library as a whole.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

Subject to that: we are not liable for any loss arising from a document that was approved and used without proper review by a competent person, from your failure to comply with health and safety law, or from reliance on AI-generated content, alerts or reminders without checking them. We are not liable for indirect or consequential loss, loss of profit, business or data, or for fines and penalties imposed on you. Our total liability to you in any 12-month period is limited to the amount you paid us for the service in that period.

11. Ending the agreement

You can close your account at any time: the Owner deletes the organisation from Settings. Everyone in it is signed out and its content is permanently deleted 30 days later; until then we can restore it if the Owner asks. Documents you had already submitted to a client stay with that client. We can end the agreement with 30 days' notice, or immediately if you seriously or repeatedly breach these terms or don't pay. After the agreement ends your account is read-only and your content is kept until the Owner deletes the organisation, except where we must keep records by law.

12. General

These terms, the privacy policy and your plan details are the whole agreement. If we don't enforce a term that doesn't mean we've waived it. If part of these terms is unenforceable the rest still applies. We may update these terms; we'll tell account holders by email at least 30 days before significant changes take effect. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.

Questions: hello@ramsdoc.com.